Who we are

Customer Communications Insights is brought to you by Broadridge Customer Communications, part of Broadridge Financial Solutions, Inc. (NYSE:BR). We transform how organizations communicate with their customers by creating an optimal, integrated digital and print experience. By seamlessly connecting customers with relevant content across existing and emerging channels, your transactional, marketing and regulatory communications can drive efficiency, engagement and results.

With our solutions, you can:

  1. Reach customers across the digital and print spectrum with one, integrated platform
  2. Engage your customers by supporting their channel and content preferences
  3. Transform the entire content experience by engaging your customers in interactive, dynamic communications that build brand loyalty

Our platform supports a range of industries, including Asset Management, Cable/Satellite, Capital Markets, Consumer Finance, Healthcare, Insurance, Retail Banking, Telecom, Utilities, and Wealth Management. More than 5,000 clients rely on our solutions to deliver 5 billion essential communications each year.

We hope you’ll subscribe or stop by regularly to learn about customer communications trends, solutions, and perspectives from our experts. If you have a question or want to reach out, please contact us.

We are Customer Communications.

Leadership and Contributing Authors

Click on the individual’s name to access their biography.

LEADERSHIP:

Doug DeSchutter

Doug DeSchutter

President, Broadridge Customer Communications

Doug is responsible for Broadridge’s omni-channel communication solutions, including print and digital distribution channels, with a focus on helping companies optimize their print programs while accelerating digital adoption with innovative industry-wide solutions and initiatives. Prior to his current role, Doug led Broadridge’s digital communications strategy and initiatives since 2015, oversaw Broadridge’s U.S. proxy and prospectus services from 2013 to 2015, and headed Broadridge’s Transaction Reporting business from 2009 to 2012. Doug also serves as the company’s representative on the board of Inlet, LLC, a joint venture between Broadridge and Pitney Bowes. Prior to joining Broadridge, he held roles at ADP and Lehman Brothers.

Michael Miller

Michael L. Miller

Chief Information Officer

As the CIO of Broadridge Customer Communications, Mike guides the delivery of customer-centric solutions to keep Broadridge’s clients at the forefront of industry best practices and operational excellence. Mike focuses on the practical application of novel ideas and technologies. His leadership responsibilities include the development and support for omni-channel communication solutions.

Robert Kalenka

Robert Kalenka

Chief Operating Officer

Bob Kalenka is Chief Operations Officer of Broadridge Customer Communications, leading the Operations and Client Relations team and providing global leadership for procurement, corporate facilities, real estate, voting and auditing. In addition, Bob and his team service and support Investor Communications Solutions and Mutual Funds and Retirement Solutions. Bob is also on the executive committee of the Leadership Development Program, which is comprised of 1,000 Broadridge leaders, with the focus of developing and improving managerial and leadership skills.

Jeff Musgrove

Jeff Musgrove

Chief Administrative Officer

Jeff provides leadership, strategy and vision to Broadridge Customer Communications. He is responsible for product management for print solutions, solutions analysis, project management, internal communications, and strategic partnerships and alliances, ensuring that our solutions continue to advance the omni-channel initiatives of clients and the marketplace. Prior to his current position, he served as head of the product strategy and execution team for DST Customer Communications from 2014 to 2016 and President of Finix Professional Services from 2011 to 2014. In the community, Jeff serves as the President of the Board for the House of Ruth Maryland, a non-profit organization leading the fight to end violence against women and their children, as well as a Wish Granting Volunteer for the Make-A-Wish Mid-Atlantic.

CONTRIBUTING AUTHORS:

Michelle L. Jackson

Michelle L. Jackson

Vice President, Business Strategy & Development

Michelle leads strategic data and digital initiatives that meet the dynamic needs of the omni-channel communications market. Leveraging her experience leading businesses on Wall Street and Madison Avenue, Michelle drives product innovation, strategic relationships, and business results at Broadridge Customer Communications.

Robert Krugman

Robert Krugman

Chief Digital Officer

For the past two decades, Robert has been dedicated to innovating new solutions to help businesses get the most out of emerging digital technologies. Today, as Broadridge’s Chief Digital Officer, Robert leads digital strategy and innovation to ensure banking, telecom, utility, insurance, and healthcare brands are engaging with their customers where consumers already frequent online. By supplementing traditional communication channels with new and emerging digital ways of engaging, companies can improve customer engagement, reduce business costs and make every touchpoint more meaningful. Robert holds several patents and frequently speaks and writes about the future of omni-channel engagement, consumer preferences, identity management and brand digitization strategies.

Joe Lalli

Joe Lalli

Vice President of Product Management, Solution Analysis & Support

Joe delivers visionary and strategic solutions and services that meet the needs of the evolving customer communications marketplace. While keeping an eye toward evolving communication touch points, he specifically focuses on advancing print and postal optimization solutions to help drive down costs and improve efficiencies while bridging the gap between print and digital engagement. In his role, he also oversees solution analysis and sales support teams.

Debbie Miglaw

Debbie Miglaw

Vice President, Product Management for Digital

Debbie is responsible for designing and executing the product vision and strategy of Broadridge Customer Communications digital solutions. Debbie manages a product governance program and product management team that evaluates and prioritizes new features and services, digital channels, and launching capability sets to ensure our solutions are client centric, agile, and scalable. Prior to her current role, Debbie was the Director of eSolutions Operations with DST Customer Communications where she was responsible for business unit oversight, defining service and operating standards, and customer relationship management for all eSolutions products and services including EBPP, ePresentment, eMail, SMS, Secure eMail, Online Banking, ePayments and eGift.

Adam Berke

Adam Berke

Senior Director

Adam Berke has 25 years of experience consulting and selling transactional print, digital delivery, information systems and document management services to leading companies across various markets, including utilities, healthcare, telecommunications, insurance, brokerage, banks, asset management and retirement services. His omni-channel communications expertise and consultative approach has earned him recognition in the industry. Adam joined Broadridge in 2000 from JSN Publishing where he was the Founder, CEO and Publisher of 37 digital and print publications.