Webinar: Digital Customer Experience Trends for 2016


How are emerging technologies affecting digital customer experiences? What can you do to deliver individualized experiences that meet your customers’ growing digital expectations?

At our webinar “Digital Customer Experience Trends for 2016,” Allegra Burnette, guest speaker from Forrester Research, Inc., answered these questions and shared the latest digital customer experience trends from her research.

View the webinar and learn about:

  • Trends that are gaining momentum in 2016, including the rise of the connector role and digital concierge services
  • How these trends impact customer experience and future expectations
  • What these trends mean for companies as they blend physical and digital interfaces
  • What these trends mean for companies as they blend physical and digital interfaces