Many companies are striving to achieve greater lifetime customer value by developing emotional connections with their customers, engaging in personalized interactions, and giving their customers active control of their own experiences. We cover all of these topics and more at our webinar, “Digital Customer Experience Trends, 2015 and Beyond,” with Allegra Burnette, guest speaker from Forrester Research, Inc.
View the webinar and find out…
- The impact of the “digital first” mindset on your current and future customers
- Steps you can take to improve your digital ecosystem
- How companies are using digital solutions to respond to and anticipate customer needs
- What the future holds for customer engagement, including virtual reality, augmented reality, and artificial intelligence