Webinar: Using CCM to Build the Omni-channel Experience


“Companies need to shift their thinking about processes to what the newly enabled consumer – with their smart device or their tablet – is really expecting from a customer experience,” stated guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., at our webinar “Using Customer Communications Management (CCM) to Build the Omni-channel Experience.”

View our webinar and learn:

  • How to support a CCM strategy to enhance document-driven processes, customer experience and, ultimately, revenue
  • The top 10 trends in CCM
  • Business drivers to improve the customer experience
  • How to use CCM to break down silos to deliver an omni-channel experience