Tag Archives: Robert Krugman

4 Tips to Unlocking the Power of Your Bills

Most of us don’t like to receive bills. It’s not just the negative impact to our bank accounts, but it’s also the experience. Bills are often impersonal, bland, lifeless. Many companies see the bill as only for collection purposes and miss out on the customer engagement power it provides. I shared four tips for how […]

4 tips for transforming your customer communications with AI

The original article appeared in VentureBeat. Machine learning and artificial intelligence (AI) are not just tools for streamlining customer engagement. They represent an opportunity for companies to completely rethink how they build context around each individual, ultimately creating a better experience and a more loyal customer. By tapping into the potential of these new technologies, […]

Webinar: What’s Next in Customer Communications?

How will your customers want to communicate in 2020? What can you do to improve your print communications? How can you incentivize customers to go paperless? Find out at our webinar on Wednesday, April 5 at 10am PT/1pm ET with Matt Swain from Keypoint Intelligence – InfoTrends and Rob Krugman from Broadridge as we reveal […]