Tag Archives: Q&A

Communication Trends for Utilities

Q&A with Adam Berke Thousands of professionals from utility companies all over the world gather once a year to catch up on customer service best practices at CS Week. It gives electric, gas and water/wastewater utilities the opportunity to hear from their peers and industry experts on topics ranging from A (Analytics) to Z (rate […]

Q&A: How Communications Impact Your Member Experience Strategy

Health care payers and providers are focused on improving consumer centricity while, at the same time, working to digitize patient engagement and communications. These parallel trends are setting the stage for a transformation of member and patient communications. To learn more about how communications impact the member experience, SmartBrief recently interviewed Jeremy Urbas, vice president of […]