Tag Archives: Omni-channel

4 tips for transforming your customer communications with AI

The original article appeared in VentureBeat. Machine learning and artificial intelligence (AI) are not just tools for streamlining customer engagement. They represent an opportunity for companies to completely rethink how they build context around each individual, ultimately creating a better experience and a more loyal customer. By tapping into the potential of these new technologies, […]

Webinar: Using CCM to Build the Omni-channel Experience

“Companies need to shift their thinking about processes to what the newly enabled consumer – with their smart device or their tablet – is really expecting from a customer experience,” stated guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., at our webinar “Using Customer Communications Management (CCM) to Build […]