Tag Archives: Omni-channel communications

Webinar: What’s Next in Customer Communications?

How will your customers want to communicate in 2020? What can you do to improve your print communications? How can you incentivize customers to go paperless? Find out at our webinar on Wednesday, April 5 at 10am PT/1pm ET with Matt Swain from Keypoint Intelligence – InfoTrends and Rob Krugman from Broadridge as we reveal […]

How to Build an Omni-channel Experience: Q&A with Forrester guest speaker Craig Le Clair

Many companies are looking to develop an omni-channel experience yet don’t know where to start. During our webinar, “Using Customer Communications Management to Build the Omni-Channel Experience“, guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Joe Lalli, Vice President of Sales Support, Product Management, and Market Planning at […]

16 Best Practices and Tips for Improving Customer Communications

At our webinar, “Using Customer Communications Management to Build the Omni-Channel Experience”, guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., offered 16 recommendations for improving customer communications. Following are the six best practices for improving customer communications and Craig’s thoughts on each: Align customer communications management (CCM) functions with […]

Communicating with Smarter, Faster Customers

We’ve all been communicating with customers for a long time – for better and for worse. In this age of the customer, we wanted to discover and share the changes occurring in customer communications and the factors that influence those changes. At our webinar, “Using Customer Communications Management to Build the Omni-channel Experience“, guest speaker […]