Tag Archives: Craig Le Clair

Tackling Tough Questions about Moving to Digital Communications

At our recent webinar, “Move Transactional Communications from Print to Digital,” guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and Solution Delivery at Broadridge, tackled a variety of questions from companies looking to transform their customer communications to digital. Listen to this […]

4 Steps to Overcoming Your Digital Obstacles

How do you move your organization from a print-first mentality to a digital-first mentality? We tackled that question – and more – at our recent webinar, “Move Transactional Communications from Print to Digital,” with guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and […]

The Top 6 Obstacles for Getting to Digital

At our recent webinar, “Move Transactional Communications from Print to Digital,” guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and Solution Delivery at Broadridge, discussed how companies can transform their transactional communications – such as bills, statements, notices, and letters – from […]

The Holy Grail of Customer Communications

Today, virtually every aspect of our life has a digital component.  Whether it’s buying a gift, making a reservation, checking the weather, or a myriad of other activities, we go to the World Wide Web. Because digital is so ingrained in our daily lives, consumers expect anywhere, anytime access to information. Simultaneously, businesses want to […]

How to Build an Omni-channel Experience: Q&A with Forrester guest speaker Craig Le Clair

Many companies are looking to develop an omni-channel experience yet don’t know where to start. During our webinar, “Using Customer Communications Management to Build the Omni-Channel Experience“, guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Joe Lalli, Vice President of Sales Support, Product Management, and Market Planning at […]

16 Best Practices and Tips for Improving Customer Communications

At our webinar, “Using Customer Communications Management to Build the Omni-Channel Experience”, guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., offered 16 recommendations for improving customer communications. Following are the six best practices for improving customer communications and Craig’s thoughts on each: Align customer communications management (CCM) functions with […]

Webinar: Move Transactional Communications from Print to Digital

Craig Le Clair, guest speaker from Forrester Research, Inc., shared best practices for how to move transactional communications, such as monthly bills and statements, from print to digital at our webinar “Move Transactional Communications from Print to Digital.” This webinar features: Best practices for converting transactional communications from print to digital How to deliver consistent […]

Communicating with Smarter, Faster Customers

We’ve all been communicating with customers for a long time – for better and for worse. In this age of the customer, we wanted to discover and share the changes occurring in customer communications and the factors that influence those changes. At our webinar, “Using Customer Communications Management to Build the Omni-channel Experience“, guest speaker […]

Webinar: Using CCM to Build the Omni-channel Experience

“Companies need to shift their thinking about processes to what the newly enabled consumer – with their smart device or their tablet – is really expecting from a customer experience,” stated guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., at our webinar “Using Customer Communications Management (CCM) to Build […]