Tag Archives: communications

Connecting Over Pumpkin Muffins

I have a vivid memory from elementary school of making pumpkin bread in class to bring home and share with my family at the Thanksgiving dinner table. That was more than 20 years ago and it is still the best pumpkin bread I have ever had. In fact, I make it ever year; it’s become […]

What’s next for your communications?

The future is closer than you think Utilities are seeking to improve customer experiences by leveraging their customer communications and attempting to create synergies between customer needs and internal requirements. While balancing those elements requires focus and resources today, how do utilities prepare for the future to achieve their business results? Look at the evolution […]

Start with this Existing Communication to Enhance the Customer Experience

Utilities are in a unique position of supporting the entire customer experience lifecycle and this impacts every aspect of their business: from the field to the call center, from the monthly bill to emergency outage notifications, from Demand-side Management (DSM) to Customer Information System (CIS) implementations. The single most influencing factor of customer experience is […]

Q&A: How Communications Impact Your Member Experience Strategy

Health care payers and providers are focused on improving consumer centricity while, at the same time, working to digitize patient engagement and communications. These parallel trends are setting the stage for a transformation of member and patient communications. To learn more about how communications impact the member experience, SmartBrief recently interviewed Jeremy Urbas, vice president of […]