Tag Archives: Artificial Intelligence

Steps to Improving Digital Customer Experiences

When looking at the digital customer experience trends that are being primarily driven by mobile, there is a common theme: customers want personalized experiences that provide convenience.  Whether it’s in the form of self-service options or digital assistants, customers want to receive the right information at the right time and to perform tasks quickly. At our […]

Today’s Digital Customer Experience Trends and Drivers

Digital, specifically mobile, drove consumer expectations in 2015 and will continue this year according to guest presenter Allegra  Burnette, Principal Analyst at Forrester Research, Inc. at our recent webinar, “Digital Customer Experience Trends for 2016.” “I think one of the biggest drivers we will see in 2016 is the use of APIs, or application program interfaces, […]

Digital Experiences Drive Customer Expectations

Confucius said, “Study the past, if you would define the future.” When exploring “Digital Customer Experience Trends for 2016” at our recent webinar with guest speaker Allegra Burnette, Principal Analyst at Forrester Research, Inc., and Rich Langan, Senior Product Manager at Broadridge, we reviewed recent digital customer experience trends and then shared what companies can […]

Digital Customer Experience Trends Q&A

At our recent webinar, “Digital Customer Experience Trends, 2015 and Beyond,” with guest speaker Allegra Burnette, Principal Analyst at Forrester Research, Inc., and Rich Langan, Senior Product Manager at Broadridge, we tackled a variety of questions from companies looking to improve their digital customer experiences. Listen to this 7-minute video to hear the answers to […]

The Future of Digital Customer Experience

“The future of digital customer experience is based on emerging technologies and the opportunities that they’re offering to enable new kinds of experiences,” shared guest speaker Allegra Burnette, Principal Analyst at Forrester Research, Inc., at our recent webinar, “Digital Customer Experience Trends, 2015 and Beyond.” Forrester is seeing three emerging digital customer experience trends: Connected, […]

When It Comes To Customer Experience, Simple is Better

What digital trends are impacting customer experience? We answered that question at our recent webinar, “Digital Customer Experience Trends, 2015 and Beyond,” with guest speaker Allegra Burnette, Principal Analyst at Forrester Research, Inc., and Rich Langan, Senior Product Manager at Broadridge. We entered 2015 with these digital customer experience trends taking the lead. Digitally-native service […]

The Three Es of Customer Experience

Many companies are focused on delivering a positive customer experience and creating long-term engagement. In fact, Forrester Research, Inc. asked a large sampling of global executives to rank their business initiatives and, no surprise, “growing revenue” came in first at 75%, but, on its heels at 73% was “improving customer experience.”1 Forrester also asked companies […]