Prepare to rock your customer communications world.

Standard Mail and the Millennial: 6 Ways to Capture the Attention of Your Customer+

Reaching the digitally connected Millennial market (also known as Generation Y) through the use of a regular Standard Mail piece...

Read More+ 2 days ago

Healthcare in the Age of the Customer+

In many of my conversations with health plans, we spend a lot of time discussing strategies for improving the member...

Read More+ 8 days ago

Understanding the DOL’s Reset Option and Opportunity to Combine Notices+

If you are a retirement plan provider, third-party administrator, or advisor you are probably very excited about the U.S. Department...

Read More+ 14 days ago

What High Net Worth Investors Wish You Knew about Statements+

As we discussed in a recent post, Grab Attention with Contextual Multi-channel Communications, the average customer spends several minutes reviewing...

Read More+ 16 days ago

Transform Your Transactional Emails+

During our recent webinar, Using Email to Drive Customer Engagement and Desired Actions, three experts from DST Customer Communications shared...

Read More+ 22 days ago

Creating Your Strategy for Data-Driven Customer Communications+

Consumers today expect a personalized customer experience that’s integrated across all points of interaction. In order to meet and exceed...

Read More+ 29 days ago

“Soft Science” Secrets for Amazing Customer Communications+

With the technological challenges of managing and interpreting big data, it’s easy to overlook the importance of human emotion in...

Read More+ 43 days ago

Big Data Pitfalls and Promises+

When it comes to communication, your customers are in control: They decide what to read and act upon and what...

Read More+ 52 days ago

Using Email to Drive Customer Engagement and Desired Actions+

Are you still treating transactional emails to your customers as simple notifications? When you consider transactional messages get opened almost...

Read More+ 71 days ago