What We Can Learn about Customer Engagement from “Non-Clothing” Clothing Stores

I recently read how Nordstrom is putting the customer first by shaking up their traditional business model.

Additional Insights


What’s next for your communications?

What’s next for your communications?

Utilities are seeking to improve customer experiences by leveraging their customer communications and attempting to create synergies between customer needs and internal requirements.


Start with this Existing Communication to Enhance the Customer Experience

Start with this Existing Communication to Enhance the Customer Experience

Utilities are in a unique position of supporting the entire customer experience lifecycle and this impacts every aspect of their business…


Massively Innovating

Massively Innovating

Flexibility, agility, and responsiveness can be a bit more challenging when you’re big. So, how do large organizations innovate and compete in today’s nimble world?