8 Tips for Engaging Customers with Your Digital Communications

Keanon Swan, a leading print and digital communications consultant, outlined the eight best practices of using your company’s communications to deepen relationships with customers. He advises company’s to execute the following:

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Q&A: 3 Rules for Optimizing Cross-Touchpoint Journeys

Q&A: 3 Rules for Optimizing Cross-Touchpoint Journeys

At our recent webinar “3 Rules for Optimizing Cross-Touchpoint Journeys,” guest speaker Tony Costa from Forrester Research, Inc. tackled a variety of questions from companies looking to optimize their customers’ cross-touchpoint journeys.


The 5 Cs of Customer Communications

The 5 Cs of Customer Communications

Companies must unify their communications to create customer experiences that are consistent, continuous, contextual, content-rich, and creative. These “5 Cs” of customer communications ensure that communications support the customer journey.


Three Rules for Building Cross-Touchpoint Experiences

Three Rules for Building Cross-Touchpoint Experiences

Offering a seamless customer experience across touchpoints is important to your customers and your business, but how do you anticipate and develop experiences that span across the various touchpoints?