Prepare to rock your customer communications world.

Using Email to Drive Customer Engagement and Desired Actions+

Are you still treating transactional emails to your customers as simple notifications? When you consider transactional messages get opened almost...

Read More+ 14 days ago

Grab Attention with Contextual Multi-channel Communications+

In today’s hyper-connected world, you only have a few moments to capture a customer’s attention. In fact, according to published...

Read More+ 28 days ago

Embracing Big Data For Faster, Better And Smarter Decisions+

The ability to make faster, better and smarter decisions from big data is an exciting opportunity for both business and technology...

Read More+ 34 days ago

Increasing eDelivery: Q&A with guest speaker Bill Doyle from Forrester Research, Inc.+

Bill Doyle, Vice President & Principal Analyst at Forrester Research, Inc., presented to a wide variety of industries at a...

Read More+ 42 days ago

Increase eDelivery by Giving Customers the Carrot, Not the Stick+

Consumers are gradually moving away from paper statements and bills.  Gradually. If you are experiencing an electronic adoption plateau, you...

Read More+ 49 days ago

The Dirty Little Secret of Electronic Adoption+

A quarter of a million investors have spoken. When asked how they receive statements and other communications for a range...

Read More+ 56 days ago

Canaries in the Coal Mine: Customer Expectations in a Digital Era+

Back in the coal mining days, canaries traveled with miners into the depths of the earth to signal if there...

Read More+ 62 days ago

Optimize the Call Center Experience with 4 Key Trends+

In the never-ending battle to drive down costs, businesses are doing everything they can to enable self-service via channels such...

Read More+ 70 days ago
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Achieving Customer Engagement through Your Customer Communications+

Ask three friends, “What is customer engagement?” and you may hear… The process of getting customers to interact with your...

Read More+ 77 days ago

Key Trends in Customer Communications Management+

Contributed by Gary Gregg, Director Enterprise Architecture & Software Infrastructure I recently had the opportunity to attend Xploration® 14, along...

Read More+ 84 days ago