Webinar: Digital Customer Experience Trends for 2016

Webinar: Digital Customer Experience Trends for 2016

How are emerging technologies affecting digital customer experiences in the near future?  What can you do to deliver individualized experiences that meet your customers’ growing digital expectations? Join us at our upcoming webinar “Digital Customer Experience Trends for 2016” on February 23 at 10am Pacific/1pm Eastern.  Allegra Burnette, guest speaker from Forrester Research, Inc., is returning […]

How are Your eAdoption Efforts Measuring Up?

How are Your eAdoption Efforts Measuring Up?

Your eAdoption campaign efforts are well underway. You defined your goals, managed internal change, executed sound strategies, and captured metrics. Do your metrics offer you the insights you need to further refine your ongoing eAdoption efforts or are they merely numbers? “When it comes to measuring eAdoption, there are multiple levels to consider,” shared Tammie […]

Use What You Have to Grow eAdoption

Use What You Have to Grow eAdoption

You’ve established your eAdoption goal and even decided on a few strategies for converting customers to digital, but how do you align your strategies with your marketing budget?  That’s a common question for many companies as they launch their eAdoption initiatives with limited budgetary resources.   At our recent webinar, “How Effective is Your eAdoption Strategy?”, […]

Practical Tactics for Growing eAdoption

Practical Tactics for Growing eAdoption

After setting a realistic eAdoption goal, the next step is to define your strategy for growing eAdoption.  Guest speaker Tammie Calys from Transformation Management Consulting and Jeff Musgrove from DST Customer Communications discussed strategic tactics for increasing eAdoption at our recent webinar, “How Effective is Your eAdoption Strategy”?   “Looking at your customer segmentations, or […]

Setting Realistic eAdoption Goals

Setting Realistic eAdoption Goals

Are you reaching your eAdoption goals? Are you successfully converting your paper lovers to digital? If you are missing your targets, you aren’t alone. At our recent webinar, “How Effective is Your eAdoption Strategy?”, guest speaker Tammie Calys from Transformation Management Consulting and Jeff Musgrove from DST Customer Communications shared recommendations for reaching eAdoption and […]

The Top 5 of 2015

The Top 5 of 2015

As we wrap up 2015 with a big shiny bow, we’d like to share this year’s most-read articles on Customer Communications Insights. If you missed them the first time, here’s your chance to find out what topics are generating the most interest among your peers when it comes to customer communications. The Top 5 of […]

Retail Banking: Branching the Generational Gap

Retail Banking: Branching the Generational Gap

How do retail banks evolve and innovate among the growing competition of non-traditional lenders and financial institutions entering the market?  Ranked as a top 20 FinTech technology vendor to the financial services industry, DST Customer Communications was recently asked by American Banker about the future of Fintech and how banks can improve their competitive edge. […]

Digital Doesn’t Need to Be Scary

Digital Doesn’t Need to Be Scary

It’s that scary time of year again. With Halloween right around the corner, haunted houses and creatures of the night are in full effect. Don’t let your customers get spooked by making the transition to digital communications.  Here are four steps to overcoming common digital obstacles, and ensuring your customers don’t get tricked into getting stuck […]

Webinar: How Effective is Your eAdoption Strategy

Webinar: How Effective is Your eAdoption Strategy?

The potential to entice customers to “go paperless” is very attractive to many organizations as they seek ways to drive down customer service costs. Digital communication has the potential to reduce costs – particularly in light of rising postal rates – and, at the same time, it has the potential to actually improve the customer […]

Build Customer Loyalty in Unexpected Ways

Build Customer Loyalty in Unexpected Ways

“If you look at the evolution of communication channel strategies, we’ve gone from single channel to multichannel; multichannel is the reality for many companies today, with various channels acting independently,” shared Matt Swain, Director at InfoTrends, at our recent webinar “The Results are In! Transactional Communications Market Survey 2015.” “From there, cross-channel is the aspiration; customers […]

Digital Delivery Channel Preferences Revealed

Digital Delivery Channel Preferences Revealed

Congratulations!  You reached your eAdoption goal. You launched your mobile app.  Your digital platform is supporting your customers and your business needs.  You can sit back and relax. Wrong. At our recent webinar “The Results are In! Transactional Communications Market Survey 2015” with Matt Swain, Director at InfoTrends, and Jeff Musgrove, Senior Vice President of Product […]

Paperless Expectations Continue to Soar

Paperless Expectations Continue to Soar

Most customers are suppressing their printed bills and statements in favor of digital.  True or false? If you answered true, you are incorrect – and you aren’t alone. At our recent webinar “The Results are In! Transactional Communications Market Survey 2015”  with Matt Swain, Director at InfoTrends, and Jeff Musgrove, Senior Vice President of Product […]

Your Customers Just Can’t Resist

Your Customers Just Can’t Resist

From managing preferences to supporting various channels, companies face many challenges engaging their customers and creating positive customer experiences. To help companies navigate the complex landscape of customer communications, InfoTrends conducts an annual Transactional Communications Market Survey.  In 2015, data was gathered from 250 businesses and 2,000 consumers, spanning 163 questions and covering many facets […]

Digital Customer Experience Trends Q&A

Digital Customer Experience Trends Q&A

At our recent webinar, “Digital Customer Experience Trends, 2015 and Beyond,” with guest speaker Allegra Burnette, Principal Analyst at Forrester Research, Inc., and Rich Langan, Senior Product Manager at DST Customer Communications, we tackled a variety of questions from companies looking to improve their digital customer experiences. Listen to this 7-minute video to hear the […]