The Primary Channel of our Omnichannel World

The Primary Channel of our Omnichannel World

Every day, you touch it, you receive it, you file it, you rely on it.  Paper. In our omnichannel world, paper isn’t nearly as exciting as digital with its mobile devices and wearables, but it’s not going anywhere.  According to a recent InfoTrends study, paperless delivery is increasing, but print is still dominating.[1] The future […]

Tackling Tough Questions about Moving to Digital Communications

Tackling Tough Questions about Moving to Digital Communications

At our recent webinar, “Move Transactional Communications from Print to Digital,” guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and Solution Delivery at DST Customer Communications, tackled a variety of questions from companies looking to transform their customer communications to digital. Listen […]

4 Steps to Overcoming Your Digital Obstacles

4 Steps to Overcoming Your Digital Obstacles

How do you move your organization from a print-first mentality to a digital-first mentality? We tackled that question – and more – at our recent webinar, “Move Transactional Communications from Print to Digital,” with guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and […]

The Top 6 Obstacles for Getting to Digital

The Top 6 Obstacles for Getting to Digital

At our recent webinar, “Move Transactional Communications from Print to Digital,” guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., and Gary Gregg, Director of Product Development and Solution Delivery at DST Customer Communications, discussed how companies can transform their transactional communications – such as bills, statements, notices, and letters […]

The Holy Grail of Customer Communications

The Holy Grail of Customer Communications

Today, virtually every aspect of our life has a digital component.  Whether it’s buying a gift, making a reservation, checking the weather, or a myriad of other activities, we go to the World Wide Web. Because digital is so ingrained in our daily lives, consumers expect anywhere, anytime access to information. Simultaneously, businesses want to […]

Omni-channel communications, multichannel communications, multi-channel, Craig Le Clair, Forrester, customer communications management, customer experience, analytics

16 Best Practices and Tips for Improving Customer Communications

At our webinar, “Using Customer Communications Management to Build the Omni-Channel Experience”, guest speaker Craig Le Clair, Vice President and Principal Analyst at Forrester Research, Inc., offered 16 recommendations for improving customer communications. Following are the six best practices for improving customer communications and Craig’s thoughts on each: Align customer communications management (CCM) functions with […]

Webinar: Move Transactional Communications from Print to Digital

Webinar: Move Transactional Communications from Print to Digital

Webinar: Move Transactional Communications from Print to Digital Transactional communications, such as monthly bills and statements, are typically the output from core systems.  Many companies want to realize the cost savings of transforming these communications from print to digital, but they are struggling with the transition. Join us at our upcoming webinar, “Move Transactional Communications […]

Communicating-with-Smarter,-Faster-Customers

Communicating with Smarter, Faster Customers

We’ve all been communicating with customers for a long time – for better and for worse. In this age of the customer, we wanted to discover and share the changes occurring in customer communications and the factors that influence those changes.

To Reach Your Future Customers, Mash Up Print and Digital

To Reach Your Future Customers, Mash Up Print and Digital

Recently, IKEA® came out with its 2015 print catalog. (Yes, print catalogs still exist.) And this year, the global home furnishings superstore went a step further by promoting the catalog via a lighthearted Youtube video that gently spoofs our obsession with all things digital. The video quickly went viral, generating nearly 13 million online views […]